If you encounter any difficulties with the EpicSimGo application and setup, our Customer Support Team may request a screenshot of the issue or specific parameters to assist in troubleshooting. Below, you`ll find tutorials demonstrating how to capture screenshots on Android and iOS devices:
Android
If your Android has a physical Home button, hold the Home + Volume Down buttons simultaneously. After the confirmation notification, you can find it in your Screenshots folder.
If your Android has no Home button, hold the Power +Volume Down buttons simultaneously. After the confirmation notification, you can find it in your Screenshots folder.
iOS
To take a screenshot on an iPad, iPod touch, or an iPhone 8 and older, follow these steps:
Open the application or document that you need to screenshot.
Press the Home + Power buttons at the same time.
To find the screenshot, head to Photos -> Albums and tap on the Screenshots folder.
To take a screenshot on iPhone X and later that no longer has the Home button:
Open the application or document that you need to screenshot.
Press the Power + Volume Up buttons at the same time.
To find the screenshot, head to Photos -> Albums and tap on the Screenshots folder.
If your internet connection has stopped working, check if you have exceeded your data plan. Issues can also arise due to bad network coverage in the area. In this case, try toggling airplane mode on and off on your device or restarting your device altogether.
You may be seeing error messages when installing eSIMs for several reasons. Here are a few things you can check: If you’re connected to your mobile network. If you have free eSIM slots. If the eSIM has been installed before.
